Ebola and a Lesson on Leadership

Since passage of reform legislation in March 2010, the U.S. healthcare industry has struggled with wrenching change brought on by movement of the tectonic plates underneath the delivery and payment sides of the industry. With the introduction of competition from new sources (e.g., diagnostics ...

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Three Things That Will Improve Employee Engagement

Recently I read a piece in the e-version of a major business publication which, by title and implication suggested that seventy percent of Americans hate their work. The piece used as its factual anchor the oft-quoted “State of the American Workplace Report” by Gallup, which suggests that only ...

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Some Advice for New Leaders in the New Year

This week I’m recording an interview with Kathy Tuberville, a University of Memphis Fogelman College of Business instructor who has elected to use our book, Rebooting Leadership in an upper level undergrad course on leadership. As a precursor to our discussion, she posed two questions for me to ...

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Let’s Get Smarter About Training

Sometime very soon, when businesses are drawing slightly more assured breath, they will begin to restart training programs that were shuttered (as they always are) at the beginning of the economic down cycle. As training fees represent a significant portion of our business base, I’m all for ...

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Since the murderous outrage at Fort Hood, TX last week, the mumbling has reached a crescendo about, “In view of this guy’s checkered work performance, if not confused loyalties, how could the Army have allowed him to A. Get promoted, B. Reassigned to another unit, C. Continue practicing as a ...

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Why We Suck at Job Interviews

In a recent Fast Company piece, Why It May Be Wiser To Hire People Without Meeting Them, authors Dan and Chip Heath (Made to Stick)  essentially suggest that, since work samples, employment tests, and references are a better barometer of future job success than a job interview carried out by an ...

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Learning and the ‘Need for Speed’

In pondering, arguing over, and eventually deciding on the title for our most recent book, Contented Cows MOOve Faster, we were searching for something that conveyed one of the foremost needs of the early 21st century… the need for speed. Whether one is engaged in the world of education, ...

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Qantas Crew Safely Handles Inflight Emergency

Earlier this week, a Qantas Airlines 747-400 jet with 350+ souls aboard, en route from Hong Kong to Melbourne experienced sudden decompression at cruise altitude, resultant from a mysterious rupture in the underbelly of the aircraft. See the BBC for an account of this episode. Owing to the ...

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The Customer-Employee Connection

Business Week Magazine has just released its 2nd annual ranking of “The Customer Service Champs”, heralding 25 firms which, amidst an otherwise pretty dismal scene on the service front, are doing the best job for customers. Representing a diverse cross section of American industry, ...

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