4 Steps to Avoid Playing Favorites

Managing employees is, in some ways, like parenting children. Every parent with more than one offspring has probably been fairly accused of playing favorites at one time or another. At home and at work, inadvertent or not, favoritism creates problems, and it’s something managers (and ...

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You Know My Name… Use It

Twice in the last month when approaching the hostess stand at specialty restaurants inside high end hotels, I’ve been greeted immediately not by the words, good morning, hello, or anything like that, but by a request for my name and room number. In each case, at the end of the meal, I was asked ...

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Quit Whining and Play!

This past weekend, Philadelphia Eagles quarterback, Michael Vick was knocked on his keister by an onrushing New York Giants lineman, injuring his right (non-throwing) hand as he hit the ground.  After the game, Vick excoriated game officials for not flagging the lineman for a late hit. “Late ...

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Is This the Best You Can Do?

In a webinar presentation this week entitled, “Building a Go-Fast Organization” sponsored by HCI and Globoforce, I recounted a story in which former U.S. Secretary of State, Henry Kissinger had asked a staff member to do a report on something. When Dr. Kissinger got the report, he ...

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12 Things I Learned at a Healthcare Seminar Yesterday

Notes From Healthcare Reform Seminar Memphis, TN 7/14/11 (sponsored by Memphis Daily News) Keynote Speaker:  Philip Johnson – Argyle Benefits Panelists: David Elliott (Baptist Healthcare), Scott Morris (Church Health), James Terwilliger (Duncan Williams) 1.  Most of the enabling legislation for ...

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When the “Right Stuff” Gets Snuffed by the “Vision Thing”

Quick… What is the mission of space shuttle Atlantis that launched from Florida’s Kennedy Space Center yesterday? What has been the program goal of the prior 134 space shuttle missions (launched at about $1.5 billion/copy) over the last 30 years? What has been the goal of America’s space ...

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Let’s Celebrate Accomplishment

Since the announcement of Osama bin Laden’s death, I’ve read pieces from several respected sources suggesting that celebration of his demise is out of order, based on arguments that range from scripture to geopolitical policy. Whether it is out of order or not, it is understandable, on several ...

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Be Careful, Very Careful What You Incent People to Do

Have you noticed recently that airline flight attendants are becoming considerably more insistent that boarding passengers place only large items (e.g., roll-aboard suitcases) in the overhead bins, and stuff everything else under the seat in front of them? Some even take it upon themselves to ...

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Discretionary Effort: Why Wisconsin’s Governor (and Yours) May be Playing a Losing Game

Having already wrung needed and significant concessions from them, the newly elected Governor of Wisconsin has been making a rather poorly disguised effort to nullify the collective bargaining agreements and rights of various groups of state workers, principally teachers. As with nearly every ...

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We Need More Like Daniel Hernandez

Were I still a corporate recruiter, I would have been on the phone this morning with University of Arizona junior, Daniel Hernandez talking about his future. With both words and deeds, Mr. Hernandez has, since last Saturday’s Tucson massacre, demonstrated many of the essential requirements of ...

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