Struggling Supervisors – Coach ‘em Up or Move Them Out

Confirming what many had been sensing for some time, Dallas Federal Reserve Bank President, Richard Fisher said recently that increasing numbers of workers are quitting their jobs voluntarily, and concomitantly, employers are finding that it’s taking longer to fill open positions. Those are two ...

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Discretionary Effort Is a Big, Dot Deal

Since commencing research on what ultimately became our first book, I have taken a rather steely-eyed approach to the subject of employee relations. A data-driven sort, I suspect that, had that research not produced clear linkage between worker attitudes and corporate performance, I would have ...

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On ObamaCare, Employers, and the Full-Time vs. Part-Time Decision

With full implementation of the Patient Protection and Affordable Care Act (aka ObamaCare) now within sight, every organization with a payroll and a modicum of good sense is getting serious about determining their strategy and tactics with respect to the act. Some have already decided to go ...

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The Ding Dongs Wore Suits – How Hostess Lost Its Buns

A couple weeks ago, a good friend asked my opinion on the expected failure of Hostess Brands Inc., the 85 year-old maker of Wonder Bread, Twinkies, Hostess CupCakes, Ho Hos, and Ding Dongs. His question prompted a flashback to regular visits my college buddies and I made decades ago to the ...

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A Manager’s Second Greatest Contribution

I’ve long maintained (no original thought here) that the most important thing a manager, any manager does is make decisions about who does and does not wind up on the payroll. That is especially the case in an environment where there simply are no spare parts, ‘er humans, and each person’s ...

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Should Wal-Mart Be on Your Resume?

Our 1998 book, Contented Cows Give Better Milk, called attention to the substantial advantage in business outcomes achieved by companies with sensible leadership and employee relations practices. In it, we compared the difference in business results for a group of 6 companies with reputations ...

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Effective Business Integration is More Than Just a Paint Job

Upon returning from a trip to the Florida Keys Saturday, I saw a bright, shiny, freshly painted Delta Air Lines 747-400 jet parked at the adjacent gate as we pulled into Terminal E at Atlanta’s Hartsfield-Jackson Airport. In all likelihood, the plane recently bore the markings of Northwest ...

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Things are Getting Tough for Restaurants, but Wage & Hour Violations Not Worth the Risk

We do a fair amount of work with the hospitality industry, and to be sure, they are feeling the pinch right now. Operating on the leading (bleeding?) edge of the economy, restaurants and other food service operators tend to suffer a lot of the early pain in an economic downturn. Just ask some ...

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Plane Pains

Forty years ago I experienced my very first commercial aircraft flight(s) on a trip from Charleston, WV to Sarasota, FL to visit my grandfather. Though the second flight leg, from Atlanta to Sarasota was canceled, something I found a bit unnerving as a teen-aged newbie flyer traveling alone, ...

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