Reputation Recruits, but Reality Retains

Reputation Recruits, but Reality Retains In the last few weeks, US universities have disgorged nearly 2 million new graduates into the job market, according to the National Center for Education Statistics. American companies have been working hard (and spending a fortune) to recruit these new ...

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Three Reasons You Should Have a Leadership Program

Guest post by Kyle Lagunas. Why is the process of finding a leader–whether to backfill someone or to fill a new role–often treated as an isolated event rather than an ongoing process? With the cost per hire only rising, why do so few organizations have a process for identifying and ...

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Good Leaders Don’t Make Others Pay for their Mistakes

Last night a bunch of us attended the touring version of the Broadway musical “Les Miserables” at the Times-Union Center for the Performing Arts here in Jacksonville. We planned an early dinner before the show at an Irish pub near the theater. Nothing like a plateful of Irish fish ...

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A Tale of Two Brands

It was the best of service, it was the worst of service. Well, not really the worst, but with the title of this post, I couldn’t resist. I love my Amazon Kindle. And not just because Rebooting Leadership is available in that format. So I was positively disconsolate when it stopped working ...

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Royal Caribbean Misses the Boat on Internet Access

First, this post is not about my vacation. How boring would that be? It’s about a fundamental change in the way people stay connected, or not. But the issue came to light on my vacation, so please indulge me a sentence or two. Last month, my wife and I took what was, for us, the...

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Unwritten Rules

Visiting a new country reminds me a lot of being in a new job. There are so many rules to learn. The written, well-documented ones are hard enough to keep up with. But watch out for the pages and pages of “unwritten rules” – things you need to know, but may never be told. ...

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Seven Simple Questions for a Great Employee Conversation

We’ve long advocated that managers move heaven and earth to get out and spend more time with the people they lead. Borrowing a phrase from one of our favorite legendary leaders, Vietnam era Major General Melvin Zais, we call it “sitting on the footlocker”. There’s simply no way to lead when the ...

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Enable People With Good Systems

For 15 years, I’ve been getting my cars’ oil changed at a little shop near my home. It’s not one of those 10-minute lube places; but while they do all kinds of car repair, they’ve always specialized in oil changes and related services. Without exception, every visit has ...

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Don’t Forsake Leader Development

In a blog post earlier this week, Bill quoted Ronald Reagan, who said, ““I do not believe in a fate that will fall on us no matter what we do. I do believe in a fate that will fall on us if we do nothing.” Truer words were never spoken. This extends also to how...

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