Choose a Great Boss. Be a Great Boss

Choose a Great Boss. Be a Great Boss Guest post by Ivan Serrano. The best technique for getting ahead at work is choosing a great boss. Not a great job, a great boss. A great boss is one who listens to employees, who is willing to let employees make mistakes and learn from them, who...

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Treat People Right. Make More Money.

Treat People Right. Make More Money While channel surfing the other night, I stopped on an NBC News story that, for once, had nothing to do with anyone aggrandizing their wartime exploits, but rather a real hero in the world of good-sense business – someone in – get this – the restaurant ...

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On Caring and Waiting

Recently, oral arguments on what could prove to be a landmark labor relations case (Integrity Staffing Solutions Inc v Busk) were heard by the U.S. Supreme Court. The case hinges on claims by two former employees of Integrity Staffing Solutions, a Nevada-based contract staffing firm, that, in ...

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Truett Cathy: A Life Well-Lived

A mighty tree fell in the forest of business leadership today, with the death of 93-year-old Truett Cathy, founder of Chick-fil-A. Truett was a pioneer, an innovator, and a true gentleman of character and courage. He improved the lives of millions, way beyond “sellin’ chicken”, and leaves a ...

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Be the Boss You Always Wished For

We’ve all worked for bad bosses – people who attained their lofty positions by virtue of one of the following two qualifications: 1. They were good at their non-management job, or 2. Their last name happened to be spelled exactly like the name on the building. I once reported to a boss ...

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Customer Indifference is a Real Biz Kill

What’s more toxic than incompetence? Deadlier than old technology? More surely fatal than being slow to market? It’s the remarkable indifference to customers that we all still see from some service providers, those who were nodding off during the part where the rest of us learned ...

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What Do You Think of Your Boss?

In January of this year, we conducted a survey to determine people’s thoughts, attitudes, and feelings toward their bosses. Those who subscribed to our free monthly “Fresh Milk” newsletter were invited to take the survey. That particular issue was received by about 3,700 subscribers, and ...

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Goal Sharing Leads to Goal Reaching

I’m a big proponent of personal growth. But when, a few months ago, my own person had grown too much, I decided to drop about 12-15 pounds, or about a stone in my wife’s British parlance. I knew that I felt, and functioned, better at 195 pounds, and so I picked that number as my... ...

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CSX: One of the Best Places to Work in I.T.

Growing up in Jacksonville, Florida, virtually every one of my friends’ fathers worked for either “the phone comp’ny” (as we pronounced it), or “the railroad”. That “railroad” was what is today known as CSX, whose riverfront headquarters building ...

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Employee Engagement Fundamentals Haven’t Changed

Do you remember your first job? If you”re like roughly half of us in today”s workforce (myself included), you were most likely in your teens, and the job was part-time. And if you”re like me, while you earned a little, you learned a lot. Although participation in the youth ...

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