First Things When?

First Things When? By Richard Hadden It’s been a hot summer at our house. Particularly so this summer, because three weeks ago our 20-year-old air conditioning system finally breathed its last. The prescription was “replace”, not “repair”. Ouch! Two days and $6,500 later, I was cool and ...

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Reputation Recruits, but Reality Retains

Reputation Recruits, but Reality Retains In the last few weeks, US universities have disgorged nearly 2 million new graduates into the job market, according to the National Center for Education Statistics. American companies have been working hard (and spending a fortune) to recruit these new ...

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Treat People Right. Make More Money.

Treat People Right. Make More Money While channel surfing the other night, I stopped on an NBC News story that, for once, had nothing to do with anyone aggrandizing their wartime exploits, but rather a real hero in the world of good-sense business – someone in – get this – the restaurant ...

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Truett Cathy: A Life Well-Lived

A mighty tree fell in the forest of business leadership today, with the death of 93-year-old Truett Cathy, founder of Chick-fil-A. Truett was a pioneer, an innovator, and a true gentleman of character and courage. He improved the lives of millions, way beyond “sellin’ chicken”, and leaves a ...

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Getting Beyond the Rehearsed Blather in Recruiting

Last week I had a short, informal coaching conversation with an experienced, level 2 retail manager. Soon to be involved with staffing a new store, he was concerned about the recruiting process, and the fact that many candidates today show up with their promotional blather fairly well ...

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Three Things That Will Improve Employee Engagement

Recently I read a piece in the e-version of a major business publication which, by title and implication suggested that seventy percent of Americans hate their work. The piece used as its factual anchor the oft-quoted “State of the American Workplace Report” by Gallup, which suggests that only ...

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Bad Apples

Recently, in preparation for a long, 1200-mile road trip (nasty winter weather coupled with living in a high airfare market causes one to do things like that), I shopped for juice, fruit, and bottled water to take along as car snacks. While picking through the bin of Honeycrisp apples, I ...

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Customer Indifference is a Real Biz Kill

What’s more toxic than incompetence? Deadlier than old technology? More surely fatal than being slow to market? It’s the remarkable indifference to customers that we all still see from some service providers, those who were nodding off during the part where the rest of us learned ...

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When Recruiting, Consider the Size of a Person’s Motor

In the earliest days of FedEx (or Federal Express as it was then known), I had two duties as an HR manager that occupied the lion’s share of my time… (1) Finding copious quantities of people (the right people) sufficient to maintain a near vertical growth curve, and (2) trying to get them paid ...

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