Reputation Recruits, but Reality Retains

Reputation Recruits, but Reality Retains In the last few weeks, US universities have disgorged nearly 2 million new graduates into the job market, according to the National Center for Education Statistics. American companies have been working hard (and spending a fortune) to recruit these new ...

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Choose a Great Boss. Be a Great Boss

Choose a Great Boss. Be a Great Boss Guest post by Ivan Serrano. The best technique for getting ahead at work is choosing a great boss. Not a great job, a great boss. A great boss is one who listens to employees, who is willing to let employees make mistakes and learn from them, who...

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Treat People Right. Make More Money.

Treat People Right. Make More Money While channel surfing the other night, I stopped on an NBC News story that, for once, had nothing to do with anyone aggrandizing their wartime exploits, but rather a real hero in the world of good-sense business – someone in – get this – the restaurant ...

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On Caring and Waiting

Recently, oral arguments on what could prove to be a landmark labor relations case (Integrity Staffing Solutions Inc v Busk) were heard by the U.S. Supreme Court. The case hinges on claims by two former employees of Integrity Staffing Solutions, a Nevada-based contract staffing firm, that, in ...

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Truett Cathy: A Life Well-Lived

A mighty tree fell in the forest of business leadership today, with the death of 93-year-old Truett Cathy, founder of Chick-fil-A. Truett was a pioneer, an innovator, and a true gentleman of character and courage. He improved the lives of millions, way beyond “sellin’ chicken”, and leaves a ...

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Be the Boss You Always Wished For

We’ve all worked for bad bosses – people who attained their lofty positions by virtue of one of the following two qualifications: 1. They were good at their non-management job, or 2. Their last name happened to be spelled exactly like the name on the building. I once reported to a boss ...

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Customer Indifference is a Real Biz Kill

What’s more toxic than incompetence? Deadlier than old technology? More surely fatal than being slow to market? It’s the remarkable indifference to customers that we all still see from some service providers, those who were nodding off during the part where the rest of us learned ...

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Are the Generations Really All That Different?

Don’t look now, but next year, Generation X turns 50.   You may need a moment to process that. But it’s true. Following immediately on the heels of the boomers (those of us born between 1946 and 1964), the eldest members of the first alphabetically labeled generation are already receiving ...

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Why Contingent Telecommuting is a Good Idea

Telecommuting isn’t for everyone. It may, however, be the best way to get to work for thousands of workers where I live,  Jacksonville, Florida, for at least the next month or so. On Thursday, September 26, a retractable (but unretracted) crane atop the USNS 1st LT Harry L. Martin slammed ...

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What Do You Think of Your Boss?

In January of this year, we conducted a survey to determine people’s thoughts, attitudes, and feelings toward their bosses. Those who subscribed to our free monthly “Fresh Milk” newsletter were invited to take the survey. That particular issue was received by about 3,700 subscribers, and ...

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