Discretionary Effort Beats an Inversion Strategy Any Day

Business news has been rife of late with coverage of U.S.-based corporations (e.g., Medtronic, Walgreen, AbbVie, Pfizer, Aon, Eaton, Omnicon) either attempting or completing an effort to re-flag the business as a non-U.S. entity. By and large, companies are using such “inversion” ...

Read MoreRead More

Discretionary Effort Is a Big, Dot Deal

Since commencing research on what ultimately became our first book, I have taken a rather steely-eyed approach to the subject of employee relations. A data-driven sort, I suspect that, had that research not produced clear linkage between worker attitudes and corporate performance, I would have ...

Read MoreRead More

Optimism is an Essential Requirement for Leadership

Earlier this week, in the first game of their NBA Eastern Conference playoff series, the Chicago Bulls, absent three of their star players, traveled to Miami and beat the reigning NBA champion Miami Heat in their own building. I think it’s fair to say that a lot of basketball fans were stunned ...

Read MoreRead More

Apologies Don’t Put the Worms Back in the Can, or the Words Back in Your Mouth

Ordinarily, we try to have a positive focus in this blog, encouraging leaders to adopt or maintain practices that will coax the very best effort from their teams. As opposed to the usual “start doing this” stance, this post is one of the “don’t do that” variety. Earlier this week, a ...

Read MoreRead More

Instant gratification: the ultimate motivator

Of all the reasons my wife may have had for marrying me nearly 25 years ago, being ultra handy around the house is not among them. That fact notwithstanding, last weekend I decided to pressure wash our house. The all-white structure has a large expanse of siding at the back that faces due ...

Read MoreRead More

Is This the Best You Can Do?

In a webinar presentation this week entitled, “Building a Go-Fast Organization” sponsored by HCI and Globoforce, I recounted a story in which former U.S. Secretary of State, Henry Kissinger had asked a staff member to do a report on something. When Dr. Kissinger got the report, he ...

Read MoreRead More

A Manager’s Second Greatest Contribution

I’ve long maintained (no original thought here) that the most important thing a manager, any manager does is make decisions about who does and does not wind up on the payroll. That is especially the case in an environment where there simply are no spare parts, ‘er humans, and each person’s ...

Read MoreRead More

Service – Above and Beyond

Title: Receptionist/Member Services Specialist. Job: Making Magic Moments. Margaret Atter joined ClubCorp 29 years ago, and has been serving members at the company’s University Club, a private city club in Jacksonville, Florida for the last 27 of those years. An Extra Miler, in the true ...

Read MoreRead More

Discretionary Effort: Why Wisconsin’s Governor (and Yours) May be Playing a Losing Game

Having already wrung needed and significant concessions from them, the newly elected Governor of Wisconsin has been making a rather poorly disguised effort to nullify the collective bargaining agreements and rights of various groups of state workers, principally teachers. As with nearly every ...

Read MoreRead More

Make Employee “Stay Interviews” a Part of Your Engagement Strategy

From time to time we are asked by the editors of Workforce Online to respond to reader questions. Recently, we were asked to respond to a question about using “stay interviews” as part of an employee engagement strategy. I thought the answer might be of interest to you. Dear ...

Read MoreRead More
Load MoreLoad More