Employee and Customer Surveys
Winning teams never play without a scoreboard.
Download a free white paper on Employee Surveys.
Customer Experience Surveys
With more than 30 years of experience developing, deploying, and relying on employee and customer survey data, we have the expertise to ensure that your survey process works as it should – each time, every time. And, since you’ve got a lot riding on the decision to do a survey, it needs to.
Today, almost anyone with an Internet connection can create an online survey. The question is, should you? Do you know what to ask? Will your survey offer the ability to benchmark results to a respected database? How will you preserve both the reality and perception of anonymity? Doing surveys is not like creating software, where the product can be iterated over time. Rather, you get exactly one chance to get it right before people start losing confidence.
When you hire us to administer your employee engagement or customer satisfaction survey, you get not only the assurance of capable design, you get a well executed end-to-end process as well.
Our turnkey process begins with our proprietary survey, refined through years of development, and then customized to your specific situation, if needed. We then manage the entire project, including survey distribution, foreign language translations, data collection, management reporting, interpretation, consultation, and continued monitoring, all for a cost that is surprisingly modest (about the cost of a lunch for each respondent to an employee survey, for example.)
Click on a link below to learn more about each type of survey.