This is the Employee Survey we administer, either as a standalone survey, or in conjunction with our Bottom Line Leader$hip seminar.

We've put the survey on our website, because, in keeping with the "Trust" theme of our work, we trust that you won't confuse our material with yours.

The figures associated with each statement shown below are the composite favorable responses for everyone who has submitted a survey since we began collecting data.

How would YOUR employees answer?

If we can help you in conducting a survey, please contact us

Thinking about your workplace, respond to the survey statements using the following scale:

• Strongly Agree
• Agree
• Neither Agree nor Disagree
• Disagree
• Strongly Disagree

1. We're careful, and very selective about who gets hired here.
% Favorable = 58.0

2. We have high standards, and people know what they are before being hired. % Favorable = 59.0

3. I have a clear picture of where our organization is headed.
% Favorable = 59.3

4. Upper management does a good job of telling us about company goals. % Favorable = 52.8

5. I fully understand our most important business priorities.
% Favorable = 68.7

6. I know what is expected of me. % Favorable = 83.4

7. I understand fully how my work affects our customers.
% Favorable = 96.9

8. I am fully committed to helping this organization succeed.
% Favorable = 94.6

9. I am proud of my job and the work that I do here.
% Favorable = 94.7

10. I feel that most people here are doing their very best work.
% Favorable = 60.5

11. I feel that I am sufficiently trained to do my job. % Favorable = 78.9

12. After participating in training, we're expected to use what we've learned. % Favorable = 73.1

13. My manager finds ways to help me do my job better. % Favorable = 61.2

14. Overall, our policies and procedures make sense. % Favorable = 56.8

15. I have the resources and support necessary to do my work. % Favorable = 62.1

16. In general, I feel that I'm trusted to use my own judgment. % Favorable = 83.1

17. Mistakes are usually tolerated here, and treated as a learning experience. % Favorable = 66.4

18. Within reason, I can take whatever action is necessary to do my work. % Favorable = 82.8

19. I am confident that if the company does well, I will do well.% Favorable = 60.9

20. I believe that working here is a good deal for me. % Favorable = 68.7

21. I believe my manager cares about me, as a person. % Favorable = 75.0

22. My manager treats me with dignity and respect. % Favorable = 77.5

23. Upper management values ideas and suggestions from people like me. % Favorable = 64.7

24. I have confidence in the fairness of upper management. % Favorable = 55.3

25. I feel that my job is secure as long as I do good work. % Favorable = 69.3

26. My manager listens and responds to my ideas and concerns. % Favorable = 73.6

27. I know at all times where I stand with my manager. % Favorable = 61.7

28. My manager does a good job of keeping me informed. % Favorable = 60.2

29. I feel free to tell my manager what I think.
% Favorable = 76.2

30. My manager does a good job of telling me how I'm doing. % Favorable = 62.9

Committed Index = 72.8%
Enabled Index = 69.4%
Caring Index = 67.6%

For more information, contact Bill Catlette:
Toll free (from the U.S) 800-808-9646
901-853-9646
E-mail

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