Treat People Right. Make More Money.

Treat People Right. Make More Money While channel surfing the other night, I stopped on an NBC News story that, for once, had nothing to do with anyone aggrandizing their wartime exploits, but rather a real hero in the world of good-sense business – someone in – get this – the restaurant ...

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Truett Cathy: A Life Well-Lived

A mighty tree fell in the forest of business leadership today, with the death of 93-year-old Truett Cathy, founder of Chick-fil-A. Truett was a pioneer, an innovator, and a true gentleman of character and courage. He improved the lives of millions, way beyond “sellin’ chicken”, and leaves a ...

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CSX: One of the Best Places to Work in I.T.

Growing up in Jacksonville, Florida, virtually every one of my friends’ fathers worked for either “the phone comp’ny” (as we pronounced it), or “the railroad”. That “railroad” was what is today known as CSX, whose riverfront headquarters building ...

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They’ve Done it Again! Plamex Named Mexico’s Best Place to Work

Felicidades are in order for our good friends at Plamex, the Mexican division of headset maker Plantronics. For the 2nd year in a row, the company, which employs more than 2,000 people at its manufacturing facility in Tijuana, has been named by the Great Place to Work Institute as the Best ...

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What an Indiana School Bus Driver Could Teach 535 Members of Congress (and us) about Leadership

Recently, Indiana school bus driver Angel Perry was aboard her bus with 11 children when a slight (no, make that big) problem presented itself. The problem was an F4 tornado bearing down on them at close range. Resultant from Ms. Perry’s quick action, 11 school children avoided certain injury ...

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Enable People With Good Systems

For 15 years, I’ve been getting my cars’ oil changed at a little shop near my home. It’s not one of those 10-minute lube places; but while they do all kinds of car repair, they’ve always specialized in oil changes and related services. Without exception, every visit has ...

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We Need More Like Daniel Hernandez

Were I still a corporate recruiter, I would have been on the phone this morning with University of Arizona junior, Daniel Hernandez talking about his future. With both words and deeds, Mr. Hernandez has, since last Saturday’s Tucson massacre, demonstrated many of the essential requirements of ...

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Report from Alaska’s North Slope

You can't pay someone enough to be miserable. Even under what sounds like pretty harsh conditions, employees of Alaska Clean Seas are stoked by mission, camaraderie, and love of the job. Oh, and the money's not bad either.

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Leaders Don’t Duck or Whine

Encapsulated in two short minutes of video, many of us this week saw contemporary examples of the very best and worst of leadership behavior. In Washington, DC, we saw two pompous United States senators hiding behind Christmas of all things, in a lame effort to avoid debating and voting on ...

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A Better Way to Handle a Mistake

In an age when the slightest whiff of a miscue brings incessant howls of vitriol from anyone with access to a phone, microphone or keyboard, the handling of the Jim Joyce, Armando Galarraga fiasco in last night’s Indians v Tigers game stands as a refreshing reminder of how mistakes can be ...

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