First Things When?

First Things When? By Richard Hadden It’s been a hot summer at our house. Particularly so this summer, because three weeks ago our 20-year-old air conditioning system finally breathed its last. The prescription was “replace”, not “repair”. Ouch! Two days and $6,500 later, I was cool and ...

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Reputation Recruits, but Reality Retains

Reputation Recruits, but Reality Retains In the last few weeks, US universities have disgorged nearly 2 million new graduates into the job market, according to the National Center for Education Statistics. American companies have been working hard (and spending a fortune) to recruit these new ...

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Treat People Right. Make More Money.

Treat People Right. Make More Money While channel surfing the other night, I stopped on an NBC News story that, for once, had nothing to do with anyone aggrandizing their wartime exploits, but rather a real hero in the world of good-sense business – someone in – get this – the restaurant ...

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Truett Cathy: A Life Well-Lived

A mighty tree fell in the forest of business leadership today, with the death of 93-year-old Truett Cathy, founder of Chick-fil-A. Truett was a pioneer, an innovator, and a true gentleman of character and courage. He improved the lives of millions, way beyond “sellin’ chicken”, and leaves a ...

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Be the Boss You Always Wished For

We’ve all worked for bad bosses – people who attained their lofty positions by virtue of one of the following two qualifications: 1. They were good at their non-management job, or 2. Their last name happened to be spelled exactly like the name on the building. I once reported to a boss ...

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Be Willing to Tolerate a Little ‘White Space’

  *Please see special note below before leaving this page. Many years ago I had the opportunity to do some contract training for Steve Stowell and Matt Starcevich, co-founders of CMOE, the folks who gave birth to the highly effective 8-Step Coaching Model. I remain grateful to them to this ...

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Metrics and Managing – Be Careful What and How You Measure

One of the time honored, oft repeated (sometimes mindlessly) management mantras is, “What gets measured gets done.” It seems harmless enough on the surface, right? After all, if you visibly go to the trouble of measuring or inspecting a particular method or outcome, the very act of doing so ...

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Three Things That Will Improve Employee Engagement

Recently I read a piece in the e-version of a major business publication which, by title and implication suggested that seventy percent of Americans hate their work. The piece used as its factual anchor the oft-quoted “State of the American Workplace Report” by Gallup, which suggests that only ...

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What Are YOU Expecting?

Before the World Cup soccer games even start, U.S. men’s head coach, Jurgen Klinsmann has apparently relegated his team to loser status, in what has been termed a “brutally honest and realistic assessment of their chances.” According to Coach Klinsmann, “We cannot win the World Cup because we ...

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Shoot. Move. Communicate. Management Lesson from the New York Times

Beginning in boot camp, the Army embeds a short, three word mantra in its soldiers: Shoot. Move. Communicate. Within the confines of both military (absolutely), and business settings (metaphorically), that precept makes impeccably good sense. Get some licks in on the enemy or competition, ...

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