Listening… Really Listening

Listening… Really Listening by Bill Catlette   Recently, I came uncomfortably close to dying in a well-equipped, modern, metropolitan hospital emergency room, a building that I had walked into under my own power. The cause of the near death experience was preventable. It had nothing to do ...

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Should We Stop Doing Performance Reviews?

On Horse-poo, Carrots, and Performance Reviews by Bill Catlette   For the past few years there has been a hue and a cry, joined of late by large numbers of HR professionals, suggesting that companies need to stop doing traditional performance appraisals. You know what we’re talking about – ...

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Work-Life Balance… Learning to Like and Live With Chocolate Milk

Work-Life Balance… Learning to Like and Live With Chocolate Milk In a presentation last week for a group of healthcare industry managers, I was asked to comment on “work-life balance.” My remarks were prefaced with the admission that I’m fairly certain I no longer know what “work-life balance” ...

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Leaders… You Really Need Truth-Tellers

Leaders… You Really Need Truth-Tellers My last real (corporate) job was an eleven-year run with a very fast moving “550 mph warehouse” as the company’s founder and CEO has been known to put it. Shortly after I accepted the job offer but before the start date, my new boss, a blunt talking former ...

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Some New Year’s Coaching for You

Some New Year’s Coaching for You Another new year has begun, and many of us are now in the process of embracing it, with hopeful ambitions to tidy up our bodies, our lives, habits, homes, you name it. Clearly, we do so with varying degrees of enthusiasm and Commitment (capital ‘C’ intentional), ...

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Let Your Employees Sign Their Work

Let Your Employees Sign Their Work As I have done on quite a few occasions over the years, I recently took a new Gitman Bros. dress shirt out of the bag. As I was removing the pins from the shirt, two things struck me almost simultaneously. 1) A little printed tag indicating that my shirt ...

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Leadership Means Making Hard Decisions

Recently, after a New York City-based physician returning from treating patients in Africa turned up with the Ebola virus (after having also traveled the streets of New York), and a nurse returning from similar duty seemed to evidence precursor symptoms of the disease, the governors of New York ...

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Ebola and a Lesson on Leadership

Since passage of reform legislation in March 2010, the U.S. healthcare industry has struggled with wrenching change brought on by movement of the tectonic plates underneath the delivery and payment sides of the industry. With the introduction of competition from new sources (e.g., diagnostics ...

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On Caring and Waiting

Recently, oral arguments on what could prove to be a landmark labor relations case (Integrity Staffing Solutions Inc v Busk) were heard by the U.S. Supreme Court. The case hinges on claims by two former employees of Integrity Staffing Solutions, a Nevada-based contract staffing firm, that, in ...

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Show Some Appreciation to Hotel Housekeepers

Marriott International announced today that it has partnered with A Woman’s Nation, a Maria Shriver venture, in implementing a housekeeper gratuity initiative, “The Envelope Please”, in more than 160,000 North American hotel rooms. The plan is that clearly marked gratuity envelopes will be left ...

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