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Equip Employees for Customer Service - $6.95

January 2000

Publication Date January 1, 2000 Product Number ar20000101 Number of Words 883 Number of Pages 2 Preview an excerpt before you buy Order this article for immediate download Order hard copies for free express shipping (100 copies or more) For copyright permission ($1 each for 500 copies or more), please e-mail us, so that we may contact you immediately. We’ll take your details, and send you the master for you to copy. Abstract of this article: There's an awful lot of bad customer service out there. But it's not due to a lack of customer service training. Where service is lousy, it's usually because we as managers haven't equipped our employees to provide the good service which we say distinguishes us. This article provides 6 practical guidelines in employee relations and leadership, to help you build a customer service culture through your employees. Leaders have to address hiring, systems, policies and procedures, and sometimes have to make tough decisions to ensure customers are getting the kind of service that builds loyalty.

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